Shipping policy
SHIPPING POLICY
Order Processing & Production
Each Kartiel piece is crafted using forged carbon fiber bonded under controlled heat and pressure, with metal and composite elements carefully infused into the structure.
Because of this process, every item requires time for forging, curing, finishing, and quality inspection.
Please allow 1–3 weeks for production before shipment.
Production time is separate from shipping time.
Orders are processed in the order they are received.
Shipping Origin
All orders are shipped from Slovenia (European Union).
Estimated Delivery Times
Delivery time begins once your order has been shipped.
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European Union: typically 3–7 business days after dispatch
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United States & International: typically 5–14 business days after dispatch
Please note that delivery times are estimates and may vary due to customs processing, local carrier delays, or peak seasons.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient.
Shipping Address
Please ensure your shipping address is accurate at checkout. Kartiel is not responsible for delays or losses resulting from incorrect or incomplete address information.
Questions
For shipping-related inquiries, please contact:
We aim to respond within 24–48 hours.