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Frequently Asked Questions
Kartiel pieces are not mass-produced. The forging, bonding, and infusion process requires controlled curing and finishing to ensure structural integrity and long-term durability.
Because of this, orders typically ship within 10–17 business days.
You will receive tracking details as soon as your order is dispatched.
Yes. Once your order ships, you will receive a tracking number via email.
Please contact us within 48 hours of receiving your order and we’ll guide you through the next steps.
Yes, occasional contact with water is fine. However, we recommend avoiding prolonged exposure to harsh chemicals, saltwater, or chlorinated pools.
Our luminescent pieces use strontium aluminate, a high-performance compound that absorbs light and releases a subtle glow in low-light conditions. It does not “burn out,” but must be charged by exposure to light.
Forged carbon fiber is formed by bonding carbon fiber under controlled heat and pressure, creating a dense, high-strength composite. It is lightweight, durable, and produces a unique organic pattern in every piece.
Yes. We use genuine, finely milled gold powder blended into the resin matrix before infusion into the forged carbon structure. It is not plating or coating.
Yes. Finely milled real silver is blended into the composite material, becoming part of the structure rather than sitting on the surface.

